Privacy Policy

Effective Date: 1/1/2026

Last Updated: 3/2/2026

PhoenixCoreAI (“Company,” “we,” “us,” or “our”) operates the website https://phoenixcoreai.com and provides AI-powered customer intake and SMS communication services for service-based businesses.

This Privacy Policy describes how we collect, use, disclose, and protect your information.

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1. Information We Collect

We may collect the following information when users submit a service request through forms powered by PhoenixCoreAI:

Full name

Phone number

Email address (if provided)

Service request details

Communication preferences

We may also collect basic technical data such as IP address, browser type, and device information for security and analytics purposes.

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2. How We Use Information

We use collected information to:

Respond to customer service inquiries

Send transactional SMS messages related to submitted service requests

Provide confirmations, clarifying questions, and status updates

Improve platform functionality and performance

Maintain security and prevent fraud

PhoenixCoreAI does not use phone numbers for unsolicited marketing.

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3. SMS Communications

When users provide their mobile number and consent, they may receive transactional SMS messages related to their service request.

Message frequency varies

Message and data rates may apply

Users may opt out at any time by replying STOP

Users may reply HELP for assistance

SMS consent is not shared with third parties for marketing purposes.

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4. Information Sharing

We do not sell, rent, or trade personal information.

We may share information with trusted service providers solely for business operations, including:

Cloud hosting providers

Messaging providers (such as Twilio)

Workflow automation services

Analytics tools

These providers are contractually obligated to protect data and use it only for authorized purposes.

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5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

While no system can guarantee absolute security, we take commercially reasonable steps to protect data.

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6. Data Retention

We retain personal information only as long as necessary to fulfill service purposes, comply with legal obligations, and resolve disputes.

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7. Your Rights

Depending on your location, you may have the right to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of personal data

Withdraw consent for SMS communication

To exercise these rights, contact us at:

Email: support@phoenixcoreai.com

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

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9. Children’s Privacy

Our services are not directed toward individuals under 13 years of age, and we do not knowingly collect personal information from children.

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10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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11. Contact Information

PhoenixCoreAI

Email: support@phoenixcoreai.com

Website: https://phoenixcoreai.com